Spike

Administrative Features

• Logging into Spike and Resetting your Password
• Billing
• Pricing
• Adding & Removing Users
• Recurring Credit Card Payments

Media Types

• Media Types- Web, Facebook, Twitter, & YouTube
• Instagram Monitoring

Searching for Content

• Spike Overview
• Searching for Content
• Excluding Publishers, Keywords & Sources

Filters

• Language Filters
• Location & Topic Filters
• Time Filters

Metrics

• Metrics- Highest Velocity, Predicted Interactions, Overperforming, Additional Web Metrics & Metrics on Other Networks

Panel & Folder Management

• Saving/Deleting a Panel
• Managing Panels
• Creating/Deleting Folders

Trending Topics

• Trending Topics

Boolean Searches

• Utilizing Boolean Operators Efficiently

Identifying Web Authors and Facebook & Twitter Influencers

• Identifying Engagement Data & Facebook Influencers
• Identifying Twitter Influencers
• Identifying Web Authors

Saving & Sharing Articles

• Sharing Articles
• Sharing Articles via Slack
• Integrating Slack with Spike

Bookmarks

• Bookmarks & Exporting Bookmarked Stories

Exporting

• Excel or PDF Reports

Dashboards

• Creating Dashboards for Monitoring Panels

Snapchat

• Getting Started with Snapchat Dashboard
• Snapchat Geo Search

Alerts

• Alerts Overview
• Predictive Alerts - Competitive Intel Use Case
• Predictive Alerts - Crisis Detection Use Case
• Predictive Alerts - Brand Monitoring Use Case
• Predictive Alerts - Campaign Monitoring Use Case
• Predictive Alerts - Opportunity Spotting Use Case

Team Panels

• Add/Removing a Panel from Team Panels
• Following a Team Panel
• Helpful Hints for Team Panels

General Troubleshooting

• Troubleshooting Facebook Engagement Data
• Troubleshooting Search Results
• NewsWhip's Products Coverage & Capabilities
• NewsWhip Social Publisher Rankings Methodology