Spike

Administrative Features

• Logging into Spike and Resetting your Password
• Billing
• Pricing
• Adding & Removing Users
• Recurring Credit Card Payments

Searching for Content

• Spike Overview
• Searching for Content
• Ultimate Guide to Using Boolean in Spike Search
• Utilizing Boolean Operators Efficiently
• Language Filters
• Location & Topic Filters

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Metrics

• Metrics- Highest Velocity, Predicted Interactions, Overperforming, Additional Web Metrics & Metrics on Other Networks
• What are the metrics in the Timeline widget?

Searches & Folder Management

• Saving/Deleting a Search
• Managing Searches
• Creating/Deleting Folders

Dashboards

• Analysis Dashboards
• Timeline Widget
• Monitoring Dashboards

Identifying Web Authors and Facebook & Twitter Influencers

• Identifying Engagement Data & Facebook Influencers
• Identifying Twitter Influencers
• Identifying Web Authors

Saving & Sharing Articles

• Sharing Articles
• Bookmarks & Exporting Bookmarked Stories
• Sharing Articles via Slack
• Integrating Slack with Spike

Exporting

• Excel or PDF Reports

Alerts

• Alerts Overview
• Predictive Alerts - Competitive Intel Use Case
• Predictive Alerts - Crisis Detection Use Case
• Predictive Alerts - Brand Monitoring Use Case
• Predictive Alerts - Campaign Monitoring Use Case
• Predictive Alerts - Opportunity Spotting Use Case

Team Searches

• Add/Removing a Search from Team Searches
• Following a Team Search
• Helpful Hints for Team Searches

Trending Topics

• Trending Topics

Snapchat

• Getting Started with Snapchat Dashboard
• Snapchat Geo Search

General Troubleshooting

• Issue: Facebook scores for Web Articles [Resolved]
• Troubleshooting Facebook Engagement Data
• Troubleshooting Search Results
• NewsWhip's Products Coverage & Capabilities
• NewsWhip Social Publisher Rankings Methodology